The Virtual Enterprise Service Desk Published July 28, 2015 5th Communications Squadron MINOT AIR FORCE BASE, N.D. -- The Virtual Enterprise Service Desk (vESD) is now available on unclassified computer desktops on the Air Force Network. Per NOTAM 2015-061-001 the vESD transformation update, which was effective March 2, 2015, states all users are directed to use vESD as their first step for obtaining AFNET information technology support to provide remedy actions for computer disruptions. To date, roughly 50 percent of tickets submitted through vESD are resolved, so following the steps and using the tool can lead to faster service for users. The help desk, vESD, is an application on the desktop that allows users to resolve common information technology issues on their own. The main categories for vESD include email, network, hardware, software, phones, my tickets, feedback and the more tab. The tool assists users in resolving problems by performing a system health check. If a system status check returns the color red, this typically indicates a system issue was detected. Amber, the name of an alert for a system check, specifies the system cannot determine the status. Finally, if the system displays green no issues were detected. Other vESD features include assistance with mapping network drives, troubleshooting Common Access Card and CAC reader issues, determining website issues and assisting with common peripherals: keyboard, monitor, printer, etc. If vESD doesn't resolve the issue, an individual has the option of creating a remedy trouble ticket through their information assurance officer. The ticket is then routed to the local base Comm Focal Point. Once the CFP receives the ticket, the appropriate technician will be assigned by the CFP to the vESD ticket. Additionally, vESD has a "My ticket" feature which allows users to check the status of existing trouble tickets. The "more" tab features the following information: computer information, cyber threat, Air Force Help Desks, FAQipedia and the "other" tab. The computer information tab generates and displays the user's current computer information. The cyber threat tab allows users to report possible cyber threats. The Air Force Help Desk tab, will take the user to a directory listing of all Air Force Help Desk areas. The FAQipedia can assist in searching for a solution to computer problems. This area is used for constructive comments and compliments for the site. Lastly, the application allows customers to leave vESD feedback for suggestions and comments. Users will still need to make contact with their unit IAO for account issues. An example of some of the items unit IAOs can perform include providing SharePoint access, share drive access, modifying organization account request and modifying security groups. Overall, the vESD tool is an effective tool to use for troubleshooting and resolving computer and network issues.