Defense Personal Property Program empowers customers Published April 20, 2009 Traffic Management Flight Personal Property MINOT AIR FORCE BASE, N.D. -- The Defense Personal Property Program (DP3) is a new DOD program designed to improve quality of life for our service members, civilian employees and their families through improved household goods move. DPS provides direct and empowered communications between the service member and the Transportation Service Provider (TSP) - DPS is available 24/7 365 days a year from any location with internet access. Don't have Internet access? After you complete your initial move requirements the DPS Interactive Voice Response (IVR) system will provide you with access to your shipment information as you transition to your new home. DPS offers customers expanded counseling support through self-counseling. Self counseling guides the customer through the personal property data entry process, verifying the data as they enter it. Self counseling determines the customer's entitlements based upon the type of orders issued for the relocation (i.e. Rank, Branch of Service, Type of Orders, and special circumstances, if applicable). Self counseling support also provides access to a collection of online resources discussing entitlements and other topics that apply to the move. To ease the transformation to self-counseling , our Personal Property Processing Office (PPPO) teams will begin establishing cyber cafés. PPPO cyber café counselors will be on hand prescreening customers prior to self counseling. Prescreening will permit only eligible customers to utilize the DPS self-counseling program. Counselors will also guide customers in establishing their DPS user name and password. By utilizing the cyber café, multiple customers can input their shipment requests simultaneously. Counselors will be at arm's reach to assist with just-in-time questions and proctor the customer in the data entry/self-counseling. The long term vision calls for customers to do self-counseling at a site of their choosing. Should they choose to self counsel outside the PPPO area, they are required to provide hard copies of their shipment documents to the responsible designated PPPO. To continue improving the program, your feedback is sought through the use of the Customer Satisfaction Survey (CSS), the cornerstone of DP3. The goal of the DP3 program is to focus on the quality of life for our service member, civilian employees and their families by making their personal property move as smooth as possible. Success will only be accomplished if there is constant feedback on the program. The CSS is a short, 12 question, web based survey that allows you or your spouse to rate the service and performance provided by the TSP. The goal of the survey is to help improve the overall move experience and ensure that only quality moving companies are used to move personal property. Transportation Service Providers are selected based on their "Best Value Score" (BVS). The CSS accounts for a significant portion of the BVS. Filed rates and claims processing also determine a TSPs BVS. You will receive an e-mail to complete the survey 7 calendar days after final delivery of a shipment. Follow up or reminder e-mails will be sent 14 and 21 calendar days after delivery. Your completed survey will remain a part of the TSP Best Value Score for 12 months. Your evaluation is critical to the program. The survey can be easily completed through DPS by selecting the "Customer Satisfaction Survey (CSS)" tab. You now have a voice in making a difference during your move and with your future moves. Another key to success for the program is for you to keep your e-mail address and contact information up to date within DPS. The program is highly dependent upon current accurate contact information. Customers are encouraged to visit www.move.mil and select the DoD customer tab to receive additional just-in-time move information. Other DP3 features include: - Full Replacement Value (FRV) Protection - On-Line Shipment Tracking - Empowered communication with TSP - Streamlined claims process For more information, contact the Traffic Management Flight Personal Property office at 723-4192.