Protocol's protocol Published May 4, 2011 By Senior Airman Jesse Lopez Minot Air Force Base Public Affairs MINOT AIR FORCE BASE, N.D. -- Their office operates under an invisible cloak to effectively carry on a subtle but vital mission. As advisors to commanders and leadership staff, they counsel leaders on military customs, courtesies, U. S. Air Force organizations, missions, history, and policies. The 5th Bomb Wing protocol office here, as with all base operations, serves as just a small piece in completing the puzzle of the overall base mission. Their position is a selective, volunteer special duty, assigned to directly support the base commander and vice commander in handling all aspects of distinguished visitor visits, conferences, tours, and social functions initiated within the command. An outstanding appearance and excellent military bearing are a few of the requirements which make up the special duty qualifications for this career. They also need the ability to organize complex projects, to become valued protocol team member. Among their duties include arrangement of travel for the commander and vice commander, preparing trip folders, arranging billeting, preparing itineraries, as well as setting up their overall schedule. They also manage the commander's recognition programs which are comprised of decorations, awards, medal presentations and other special ceremonies. Their job extends to tasks allocated by the offices of the Secretary of Defense, Joint Chiefs of Staff, Secretary of the Air Force, and Chief of Staff of the Air Force. "Protocol keeps you on your toes and has helped us become very detail oriented," said 2nd Lieutenant Sandra Lee, 5th Force Support Squadron, customer support chief. "The pace is very fast, so you learn time management and how to efficiently and effectively accomplish the mission." Prior experience is highly recommended for anyone interested in joining the team in the future. However, in most cases the job is conducted on a "learn as you go" basis. As the face of the base, protocol continually serves as the first impression of base personnel, to distinguished visitors and honored guests here. "You must be attentive to detail, proactive, and resilient. You get the job done and do it with a smile," said Lieutenant Lee.