Q: Good Morning! I am contacting you from Be a Hero - Hire a Hero. The purpose of our organization is to help our heroes find employment after they have served our country.
If you feel so inclined, I would greatly appreciate if you would pass on this information to anyone that you feel would be a good fit.
Job Description: The Cardiovascular Sales Associate (CSA) is an entry-level sales position within the Cardiovascular - Business Unit of Pharmaceutical Corporation, accountable for implementing the commercial strategy for the Heart Failure (HF) product(s) for those key-targeted specialists and assigned hospitals within an assigned territory. The CSA is part of a high-performing area sales team consisting of Cardiovascular Sales Specialists (CSS), Hospital Account Sales Specialists (HAS), and Managed Markets and Market Access (MM & MA) colleagues. The CSA will drive (post FDA approval) utilization for assigned HF produ
A. Thank you for your position information. The position has been sent to leadership in the 5th Medical Group and to the Airmen & Family Readiness Center for use during the Transition Assistance Program.
Q: Do quiet hours apply to the snowplows in the lodging parking lot? It's like someone is sitting in front of my house at 0430 blowing their horn for an hour. I would understand 0530 but this is ongoing, right by housing, and many of us have children who are impacted by this. I am sure lodging customers don't appreciate it either. Don't get me wrong, I am grateful for the service they provide but we all need to be functioning people in the world, and I am certain morale and readiness is our main goal so we continue to be "the best that come North" and not "the tired that came North". Thank you for your time!
A. Thank you for your inquiry. The 5 CES snow team performs snow removal 24 hours a day, 7 days a week throughout the winter months to ensure the installation is as safe as possible for Team Minot operations. It’s often essential to use night hours to perform snow removal in some areas, as that is often the only time many parking lots across base are clear of vehicles. It is much safer and more efficient to clear parking lots when they are empty. It’s also the only time we’re able to focus on those areas, as the flightline and main thoroughfares often consume our available manpower during significant snow events. Even though we have not received a significant snow event in a few weeks, we also try to regularly clear areas to prevent drifting snow, as well as clear piles of snow from building up as we expect more snow to be on the way soon. We do try to minimize nighttime snow removal by the housing and lodging areas whenever possible. However, the noise you heard last week by the JDC was our preparation for the Chief’s Recognition Event Friday evening. Moving forward, we will endeavor to minimize late night snow operations near housing whenever possible, but operational requirements will always take priority.
Q: Hello, I am looking for information on participating in job fairs at your location or nearby to recruit for our Nuclear Materials Courier positions here at the (US/DOE/NNSA/OST) Department of Energy, National Nuclear Security Administration, Office of Secure Transportation. Please contact me at the number below or email me with details of how we can attend the next job fair or make a visit to inform you of our job opportunities.
A. Thank you for your inquiry. The Minot Airmen & Family Readiness Center offers potential employers the opportunity to meet with our students going through the Transition Assistance Program. Students are briefed there are potential employers across the hall from the classroom and are afforded time during class to meet with the participating recruiters/companies if they so choose. Someone from the Airmen & Family Readiness Center will be in contact with you shortly with specific details on upcoming opportunities.
Q: Is cola possible to have again? Living on base, the commissary and bx has some basic items Having to drive 30 minutes into town is not only time consuming but gas isn’t cheap! Thanks!
A. CONUS COLA is a program that is not controlled by the Air Force, the Defense Travel Management Office runs the program for the entire DoD. Minot AFB's non-housing related costs do not exceeded 8% of the US average therefore we will not be receiving CONUS COLA anytime soon. Please reference the attached CONUS COLA Fact Sheet and for more information visit: https://www.defensetravel.dod.mil/site/conus.cfm
Q: I am writing from the North Dakota Public Service Commission asking if I can get contact names (and email addresses) for staff at the Minot AFB to receive Notices and Orders for Siting, Electric, and Gas projects. I did have two names on the mailing list of Sam - and Jason -. A number of months ago I did receive an email from Mr. Sam stating that he was no longer stationed at the Minot AFB, but have been sending them to Mr. Jason. However, the emails sent to Jason come back as unable to deliver.
Can you please provide contact information so that I can continue to send the Notices and Orders to the base in Minot? Thank you in advance for your time.
A. We are sorry for the inconvenience, please find the names and email addresses of the staff that we would like to receive notices from your office. Please contact our office at (701)723-4871 if you need further assistance.
Q: My last several bases have had a program at the MDG pharmacy that allows members to sign for and receive up to three commonly used over the counter medicines such as cold medicines, Ibuprofen or cough suppressant’s. The program was an innovative way to help people self treat with minor colds or alignments and eased the appointment burden on MDG staff thus saving money. Is this something that can be adopted for Minot?
A. Thank you for the question.The MDG has been assessing the need for an over the counter or OTC program for several months now and are in the midst of final review. While in theory an OTC program seems to be a win-win for the installation there are some factors to consider before summarily approving a program. Some of them include increased pharmacy wait times for beneficiaries waiting on prescriptions as well as the added financial costs to the clinic and tax payers for items that are not a Tricare benefit (interestingly these items are often less expensive at our local Commissary and BX). Again thank you for the question and rest assured the MDG will consider all the factors when coming to a OTC program conclusion.
Q: Hello, I am the local Tricare Moms representative for Minot AFB and the surrounding area. Tricare Moms is a division of Barber DME, a medical supply company that helps families with Tricare get breast pumps and breastfeeding supplies. I would like to be able to send a packet of information to the right department and also in the future be able to meet with moms at on a monthly basis at a convenient location on base. I have a current ID and am able to get on base. If you can help me or direct me to whom I can talk to, I would appreciate it.
A. Your inquiry is related to Tricare benefit, therefore please contact the 5th Medical Support Squadron commander. (Information redacted, please contact 5th Bomb Wing Public Affairs if the contact name is needed.)
Q: I am trying to address a financial issue relating to my wife's service at this base around the last decade. Where can I get contact information for the base finance unit to get records from that time?
A: The member will need to contact our Finance service office at (701) 723-2468. Anyone other than the member will require a power of attorney to obtain information and/or records of our members, both current and former.
Q: Last fall, (redacted) requested information about starting a Toastmasters club at the MAFB. I attempted to contact him via email and phone, but never received a response. I would love to visit with someone about the Toastmasters program and how it could benefit personnel on base. Thank you.
A: Thank you for your inquiry regarding Toastmasters. The one who originally contacted you advised that he will contact you soon. We appreciate your support.
A: Thank you for this question. Because of your question, we have changed our procedures to allow advanced base access eligibility checks of guests.
In order for this check to be conducted, the intended Minot AFB sponsor must report in person the Visitor's Center to request such a check. The sponsor must have their guest's full name, date of birth and social security number. Without this minimum information the required check cannot be performed. The Visitor Center Staff will only inform the sponsor if access would or would not be allow at that moment. No other information about the guest can be given.
Base access eligibility determination is based on the day the check was conducted, not for a future date of visit. It is always possible Law Enforcement agencies and courts may add/modify a record after an advance eligibility check is conducted that would then prevent a guest's base access.
A: Visitors are required to obtain a base pass for the duration of their visit. Base guests will need REAL ID Act Compliant State issued driver's license as proof of identity.
Visitors are not authorized in the dorms between the hours of 2400 - 0600. Additionally, cohabitation is not authorized (AFI 32-6005, para 2.19).
A: 5 CES currently pays for the dorm cable TV. The current cost is about $9,300 a year. NHL sets the prices and passes it onto MidCo. NHL considers the dorm a mulit-family dwelling similar to an apartment building. Under that type construct the cost to do the NHL Center package is $150 per resident not per box cost, which is astronomical. They would have us estimate the number of people in each dorm for billing. Still holding for final price on the upgrade to preferred cable.
Another data point relevant to this discussion. Up to this fiscal year, the dorm cable bill was paid from the Dorm PEC (28553F). On the FY19 Execution Plan, AFIMSC moved cable expenses to the Facility Operations PEC (27479F). Unfortunately, this PEC is a big concern for us this fiscal year. AFIMSC only allocated 42% of our requested dollar amount for priority 1 requirements (i.e Fire Dept equipment, snow removal requirements, etc.). So while the cable wouldn't be a huge increase, it should be considered against some very important already underfunded requirements.
A: Information regarding delayed reporting for those scheduled to attend the TAP class this week was posted on the Minot AFB Airman & Family Readiness Center Facebook Page at approximately 0630 on 28 Jan 19, to wit: "For those of you in TAP this week it will start at 1000 today due to the delay."
Efforts will be made in the future to better publicize delays for FSS classes/event, but as a general rule, FSS activities will follow base delayed reporting as most of our activities are classified as Category 4. Additionally, we are working to integrate our many Facebook pages and have them be linked to our main 5th Force Support Squadron page.
A: The affected member has been contacted directly. Since marriage is a "Qualifying Life Event" (QLE) you have to update DEERs and enroll in TRICARE before medical appointments can be made, and to ensure medical coverage. Once enrolled in TRICARE your coverage will depend on your selected plan. For the most up to date information go to www.tricare.mil or your Manage Care Support Company for the West Region-Health Net Federal Services (HNFS) at www.tricare-west.com .
Dental coverage for DEP/RETIRE require enrollment and premium payment. To see your options go to www.tricare.mil/CoveredServices/Dental
TRICARE enrollment Minot AFB-After Marriage:
STEP 1. Enroll your spouse in DEERS.
LOCATION: 2nd floor PRIDE Building
A. Marriage license
B .photo copy of spouse's photo ID
C. spouse's full social security number
STEP 2. Enroll in TRICARE by calling Health Net Federal Service at 844-866-WEST.
STEP 3. If enrolled at the 5th Medical Group and needing immediate assistance come to the "Referral Management Center" on the 1st floor of the 5th Medical Group.
5th Medical Group Scheduling
Appointment line 701-723-5633 or online at www.tricareonline.com
A: Security Forces is facilitating morning traffic by adding additional personnel to the gate Monday thru Friday at 0645. Based on traffic pattern studies at the gate, we have determined this to be the appropriate time to increase personnel. Security Forces adjusts lane usage through-out the day based on buildup of traffic, however, occasionally an incident occurs that pulls patrols and personnel from the gate. Immediately after we reach resolution of the incident the personnel and patrols are returned to the gate to facilitate vehicle entry. Security Forces posts a minimum of 2 personnel at each gate with specific duties. The entry controller is the member that you interact with on a daily basis. This individual checks IDs and visually inspects the vehicle and the occupants. The overwatch is the member that is typically seen inside the gate shack, rarely exiting the facility. This individual is responsible for the safety of the entry controller and for activating the Active Vehicle Barrier (AVB) in the event of a gate runner. Thanks.
A: Thanks for bringing this to our attention. Expectant mother parking spots are authorized for "facilities with frequent civilian and dependent customers." As you've noted, we do have designated parking at the commissary, fitness center, clinic, etc. We'll take a look at the BX parking lot and make sure we have spots there as well. Any sign additions will likely take place in the spring once we're through the snow removal/ground freezing period.
A: Thank you for contacting us. Employee verification can be obtained through our Minot Employment Office Customer Service line at (701) 723-2799.
A: Unfortunately, due our regulations, we do not offer on-base public shuttles or buses. There is a "taxi" service available only for duty location to mandatory appointments. The phone number for that is 732-3121. Per AFI 24-301, DoDM 4500.36 and AFMAN 24-306, there is not domicile-to-duty transportation authorized.
Para 2a(1) Transport of individuals in DoD Non-Tactical Vehicles (NTVs) from their domicile to place of employment or home-to-work, commonly known in DoD as "Domicile to Duty" (DTD), is not transportation for official purposes except as specifically provided under subsections 31 USC 1344 (a)(2) and (b) of Reference (z). Unless DTD approval is granted, U.S Government NTVs will not be parked or garaged at a domicile for other than official business.
31 USC 1344 states the usage of vehicles for the home to work transportation is limited to a few "officer", that being for example the President and Vice President, The chief Justice and the Supreme Court and so forth.
Para 1.2.1. Passenger Movement: The use of bus, shuttle services, on-demand taxi, and similar support provide the capability to transport personnel between offices, work centers, on or between installations, and other official destinations.
3.14.3. Government Motor Vehicles (GMVs), to include emergency response vehicles, will not be parked at any location so as to facilitate partial domicile-to-duty transportation.
AFMAN 24-306. PAR 2.1.5 GMVs will not be authorized for transporting DoD or other personnel over all or any part of the route between their domiciles and places of employment except as authorized in AFI 24-301.
Domicile to Duty—Transport of individuals in GMVs from their domicile to place of employment or home-to-work is not transportation for official purposes except as specifically identified or approved in accordance with DoDM 4500.36.
A: The first contact should be the CE housing office, 723-4656, 6436, or 6440. They can review the charges and compare to the contract to see if BBC is overreaching.
Another other option is for the member to obtain legal assistance with our local JA, 723-3026. They usually provide this service and can advise tenants on how to file suit for small claims breach of contract.
A: FSS is actively working on recruitment efforts to hire lifeguards, but as noted manpower is the driving force in our ability to open the indoor pool for longer hours. We are planning on conducting a lifeguard certification course on 1 - 2 December. The cost for the course is just $30 and we want to certify as many individuals as possible so that we can hire them and extend our hours. If anyone is interested in working as a lifeguard, even part time, please contact Outdoor Recreation for more details at 701-723-3648.
Thank you and have a great AF day!
A: Thank you for bringing this concern to our attention. We share your concern for roadway safety and minimizing disruption to residents. We verified that the area in question is a public road. Minot AFB is prohibited from expending funds or using personnel and equipment to improve or maintain public roads. In the past we tried to use the DAR program (funds designated to maintain certain roadways) to assist the Township with this issue. DAR funds are also restricted for use on the road in question.
Use of public roads present a complicated issue for the USAF. Command does not control the freedom of travel over these surfaces. We can message the workforce and encourage alternate routes but cannot enforce using certain public roads over others. Also, base affiliated traffic is not the only traffic using these surfaces. To help minimize traffic from Minot AFB employees, our Safety Office will post a safety risk management notification and our Commander will send out a base-wide communication to encourage base personnel to avoid use of 198th Avenue NW.
In addition to the safety message to our employees, there are county and municipal actions that could improve the situation. The Township could request Ward County assistance in managing traffic flow, analyze long-term improvement options, and identify other possible mitigation efforts."
A. AAFES Response: All of the Exchange's restaurants offer better-for-you menu choices to support our Warfighters' readiness and resiliency. Exchange shoppers can also enjoy $2 off entrée salads at participating Exchange restaurants every Wednesday. To help diners make the right choices for their meal plan, the Exchange lists calories on menu boards at Burger King, Charley's Philly Steaks and Subway locations. The Minot Exchange offers a wide variety of healthy food options and does not anticipate a change to its lineup in the near future.
FSS Response: FSS has options available throughout our food establishments. The Jimmy Doolittle Center, as part of their daily lunch buffet, has a salad bar and on Tuesday's and Thursday's we have a ramen bar where patrons can build their own ramen, chosing from a wide variety of fresh vegetables. At Bowling, you can check out our Kids Live Well healthy menu, along with healthy items you can substitute on the regular menu. At Rockers our patrons can choose several healthy options which includes 4 salads, 2 wraps, 4 burgers and sandwiches, as well as fresh fruit. We also invite you to check out all the new options at the Dakota Inn Dining Facility where coming soon we will have a new smoothie machine!
As always we welcome your comments and concerns.
A: Thank you for bringing this up! We have already begun planning to revitalize our Bingo Program. FSS has a lot of great events in the works for the upcoming winter months with Bingo being one of many. Visit us at our website, https://5thforcesupport.com or “Like” us on FaceBook, https://www.facebook.com/5thforcesupport, to keep up with all that FSS has to offer Team Minot! We hope to see you at our next event. Thank you and have a great AF day!
Q: "Typically, it is unwise to do any major structural winter road maintenance in the cold...Without special engineering permission, most states prohibit paving in conditions below 45-50°F...Never install asphalt or concrete on a frozen subbase; this will only ensure additional work for you when the conditions improve and you have to redo the job." - Powerblanket I was referring to the fact the gate will be closed for 6 more weeks for contractor convenience while the rest of the populous is put in danger daily. Something definitely needs to be done to help us out in the mornings.
A: Bomber Boulevard is a high use street where there is never a good time to do construction. Not only is it a primary artery for traffic on Minot Air Force Base but it is also integral for access to the WSA and airfield.
This may look like an easy project but that is not the case. This is a $5M, 5-phase project that must meet stringent criteria to serve our missions. The award of the contract and performance of the work is governed by the Federal Acquisition Regulations and established specifications/drawings including those of the ND Department of Transportation which allow for paving when temperatures are 40 degrees and rising.
The South Gate is required to close for 3 of the 5 phases on the Bomber Blvd project. With one complete, the contractor has moved onto another phase requiring gate closure. Yes, this keeps the South Gate closed for the duration of the phase. However, it will decrease the amount of time the South Gate will be closed in the spring.
The contractor experienced a few delays in the first phase of construction due to site conditions that were not exposed until they removed the old asphalt. Those issues have been resolved and they are meticulously working to complete the current phase before the winter shutdown. The South Gate will be open for the winter, whether or not the phase is completed.
Though we have every confidence in the abilities of 5 CES this project exceeds their in-house capabilities. They have a limited work force and lack the equipment to support a project of this magnitude. They are constantly tasked with smaller jobs such as airfield pavement repairs, MDG parking lot, MPA shoulder repair, closure of Shawnee, mowing in restricted areas, etc.
Q: I usually try to ignore the excessive drama on the MAFB families facebook group, but I read a particularly concerning thread of posts that I felt should really be shared with leadership. Teenagers on base or causing a lot of damage, and apparently now are shooting BB guns at pets. While this in itself is very upsetting (is there anything we can do in base housing to help? Street cameras? more patrols?) what was MORE upsetting was the adult's reactions to this behavior. I've attached screenshots of the entire conversation, including all comments, to avoid taking anything out of context. Adults are threatening to take action into their own hands and shoot kids with BB guns themselves, and "freeze the BB's" to make it hurt more, and "make sure these kids won't be making it home." This is absolutely out of hand.
A: The School Liaison Officer has notified the Superintendent’s office to pass on to the School Resource Officers for both awareness and to inform Ward County Sherriff’s office with any information obtained about these activities.
Security Forces ensures public safety is always its number one priority. Law Enforcement patrols dedicate the majority of their time in housing conducting presence patrols, walkthroughs and engaging in community policing programs. Safety of the residence of Minot AFB can only be guaranteed when the residents assist us in these matters by identifying suspicious activities and notifying the Law Enforcement Desk immediately (701-723-3096) when others are not abiding by the installation rules and regulations.
Discharging a firearm within the housing areas is illegal. Those that violate this law fall subject to ND Sentry Code 62.1-02-06 (Civilian and Dependent) or Article 134 of the UCMJ (Active Duty). Additionally, attempting to harm or abuse a public animal is also illegal. Those that are found in violation of these laws are subject to ND Sentry Code 36-21.2 (Civilian and Dependent) or Article 134 of the UCMJ (Active Duty).
A: Air Force policy is that Airmen do not tolerate bullying, hazing, harassment, or any instance where an Airman inflicts any form of physical or psychological abuse that degrades, insults, dehumanizes, or injures another Airman. It is the obligation of each Airman in the chain of command to prevent such conduct. DoDI 1020.03, AFI 1-1, and UMCJ Article 93 provisions are applicable.)
5 AMXS recently addressed hazing and sexual at a recent CC call. 5 AMXS/CC, laid out the Air Force policy to the squadron in regards to these issues. Another CC call has been scheduled for 30 Nov 18. The AMXS/CC will brief AMXS discipline results which will include sexual harassment punishment that ended the careers of 3 Airmen (2 TSgts and SrA) and the outcome of a court martial that started Monday, 22 Oct 18. The CC and AMU Leadership will continue to convey that hazing or sexual assault will not be tolerated nor will reprisal. Airmen are encouraged everyday (during roll call) to report these things to their supervisor or 1st shirt when they experience, see or hear anything.
A: Thank you for the feedback and apologize for the inconvenience. This issue has been brought to our attention and we are working with the contractor to quickly resolve. The contractor will adjust pick up timing to not disturb housing populace during early morning hours.
The contract states that collection times shall be made between the hours of 0700 to 1600 on Monday through Friday, but also gives latitude to deviate from the normal base hours of operation, to include working on weekends, in order to ensure timely completion of work under the terms and conditions of the contract. Prior coordination with the contracting officer or contracting officer representative is required for collection outside these hours.
Thank you for your question. You can submit questions via our website, app (iTunes or Google Play) or Hotline and the questions can remain 100% anonymous. For instance, on the website, we simply require an email address and name which can be first name with no last name, etc. Our plan is to publish all questions and answers on our website and Facebook.
Thank you for bringing this to our attention. The Military Treatment Facility discovered an education and training shortfall with the contract employees working the appointment line. Since the discovery, training and retraining has occurred. The MTF has been actively managing and tracking mismatches between the scheduled appointment time and when patients are showing up for their appointment. As a result of the training, the MTF has seen a significant decline in these errors. However, because of the high turnover in our contract staff, we encourage patients to confirm their appointment time through TRICARE Online. In order to continuously improve our processes, we are actively pursuing a modernized appointment phone line system and other appointment line improvements that will help enhance the customer's experience when calling.
Why does it appear our services folks don’t work the same hours as the rest of the Airmen on base?
In October 2017 the MSG leadership, Air Force Office of Special Investigations and the Staff Judge Advocate met with the U.S. Postal Service officials to discuss the reports of tampered and missing mail on Minot AFB. While their review is in progress, we are requested to minimize dialog in open forums or media.
The items that are not in stock are checked on a daily basis and are on order but we have no control over what our distributors do or do not send us. If something is out of stock, a customer can speak to a commissary employee or manager to see if it came on that day's truck but not yet stocked, which is often the case. When HQ deletes an item out of the system we cannot order it anymore since it is not in the system to order. We regularly check for expired items but we are not perfect, if a customer finds an expired item we will immediately pull it and can look to see if we have new, replacement products. Though we are extremely under staffed, customers are always able to ask employees or managers for assistance to find products.
From Oct. 1, 2017 through May 15, 2018, Minot CPO registered 22 military spouses, of those, 17 were offered and accepted positions ranging from GS-4 through GS-11.
The law gives spouses 1 chance to be a Priority Hire (PPP) using military spouse preference. The applicant decides what grade(s) and which job(s) to apply for. Most spouses apply for multiple positions varying in grades and duties. Applicants are counseled when they register for PPP of the pros/cons of applying/accepting a valid job offer. As a rule, we recommend the applicant accepts the first firm job offer he/she receives as there are no guarantees for another position. Local CPO recommends and registers applicants for positions or grades based on the resume contents IAW OPM Qualification Standards and what positions are currently vacant at Minot AFB. However, AFPC verifies the PPP registrations and OPM Qualification Standards prior to referring candidates for vacancies. Then, hiring officials review and select the best qualified candidates for their positions.
AFI 34-272, paragraph 3.13.7. states, “Do not allow people to bring in or serve food and beverage products in club facilities not produced, obtained by, or contracted for by the club.” JDC, Rockers, B50 Brew, Rough Rider Pizza and Lil Riders are all part of the co-located club system on Minot AFB. This policy is established by AF to ensure food safety standards are met, maintain business income levels and are in line with business standards across the Air Force and the industry, i.e., McDonalds, Chucky Cheese etc. We have no objections if parents want to bring in water or snacks for children or get cups of water and use our soda machine water dispenser.
We are determining the funding, cleaning, maintenance and manpower support requirements to change the classification of Lil’ Riders from a non-appropriated fund supported facility to an appropriated fund supported facility. We will submit courses of action to leadership when completed.
The safety of children is a top concern for us. The 5th BW Ground Safety office has determined the room is not a safety concern. We are closing the area off because it is a non-functional part of the playground that is going to be repurposed to a storage room.
Early Childhood Education (Pre-K) programs are not required by state law in North Dakota (NDCC 15.1-37-01). Minot Public School District operates all school buildings and programs with the district to include Minot AFB schools. Minot Public School District only has a needs based program within the district that is funded by state and federal funds. There are inherent problems with establishing Pre-K within the district that includes operating costs and building space. On base space is not an issue, but it is in many of the other schools. All schools are treated the same academically within the district so there would have to be a plan for every elementary school to have Pre-K. That would be cost prohibitive for the district. The school would not receive state aid payments for any student enrolled in Pre-K, per state law, which means that the costs associated with Pre-K would be taken out of the budget. Current year the district is in a deficit of $3.3 Million and forecast a $2.5 Million deficit next year.
There are other preschools available in town and now there is preschool at Glenburn Public School.
"I have a heart for all Airmen and their families and is concerned about the trust, professionalism, and respect for human dignity for and by all. Since the PAB is a private organization, external to MSG management and oversight, the MSG has a role limited by AFI 34-144 and AFI 34-223 however, I have directed that MSG members provide support to the Parent Advisory Board when legally possible. Additionally, to ensure all customers are treated the same, MSG staff has been reminded to maintain professional, courteous respect to all members of the community, and will be provided with additional, customer service training in June and July."
- Col. Angenene Robertson, 5th Mission Support Group commander
When we first arrived at Minot AFB, 6 years ago, my grandchildren were too young to participate in any programs at the Youth Center. We became members anyway, because it allowed us access to the gym and equipment 3 mornings a week. The parents cleaned up after themselves, there were no employees except to sign us in and no additional charges. Why can't this be implemented again? I attended the Open Gym on Fridays and it was a joke. We had to constantly ask for more equipment for the children to play with and to begin with we were charged a fee.
We are in the planning phases of increasing the Open Gym program from just Fridays to Monday, Wednesday and Friday on days when youth center fee paying patrons are not present. We anticipate implementation at the start of the new school year.
In addition, the 5th Mission Support Group team recently created a monthly calendar of events for families with children five and under that included different daily activities from numerous base agencies to include Child and Youth Programs, the Base Library, Arts and Crafts Center, Fitness Center, Indoor/Outdoor Pool, Base Chapels, and some others. Families are encouraged to support these wonderful facilities and activities.
Though Col. Brooks approved funding to offset the cost for open gym, funding was not forwarded to the YC to support this initiative as we were able to work with the Air Force Services Agency to eliminate any incurred costs.
Per the 5th Comptroller Squadron commander, appropriated funds are not authorized to pay for non-appropriated fund parent fees. Required supervision of children and the resulting non-appropriated fund labor costs was the reason there was a charge initially. However, in an effort to assist this program, the Child and Youth Program Flight Chief consulted with the Air Force Services Activity for a supervision waiver and they approved it, thus enabling the Youth Center to allow the free use of their facility for this program/group starting on 9 Feb 2018. Though NAF labor expenses were incurred prior to this waiver approval, we have initiated refund notifications to all Open Gym participants.
Is there a way to re-train all employees, in support positions, what customer service means? Can leadership remind their employees what SUPPORT means? The MSG's mission is to support Airmen and Families.
The Mission Support Group provides base support and services. The Air Force has an essential national defense mission; and all members and employees of the Air Force, have responsibilities for carrying out that mission. We are responsible for following orders, performing specific daily tasks related to our duties, and living up to the high standards of the Air Force. Maintaining good order and discipline is paramount for mission accomplishment. Our core values demand that we treat others with genuine dignity, fairness, and respect at all times. We believe everyone is entitled to fair and unbiased treatment, and we take seriously our obligation to care for, teach, respect and lead others. We must also maintain loyalty to the Air Force’s core values and standards and maintain professionalism and respect for others regardless of race, color, religion, gender, national origin, age, disability, or sexual orientation. This respect for others not only involves personal interaction but also extends to communications and interactions in social media and cyberspace.
Outstanding customer support is the priority in MSG. It is imperative our Airmen and Families know we care. We desire customer retention, rely on customer feedback to help determine sustainable solutions, and ensure our actions reflect positively on the U.S. Air Force. We strive to maintain the highest levels of customer support despite being resource challenged in funding, manpower, etc. We strive to maintain the standards and when we find areas of opportunity to improve our programs, support, customer service, etc. we ensure training is made available. In addition to the annual training requirements levied by the USAF for all of its members and employees, we request resources for additional or specialized training where needed. There are several upcoming training opportunities to assist MSG personnel in customer service and keep our attitudes fresh in this arena.
Minot AFB Youth Programs is working with 5 BW/PA to create an open, Air Force-authorized Facebook page. Once authorized, the page will be moderated by Youth Center staff. Additionally, regarding the Youth Programs Facebook page, we are working with Public Affairs to activate the page and up-channel to Air Force for approval this week. We hope to be fully approved and running by the end of next week.
Until approved and available, parents are encouraged to contact the Youth Center directly with any questions at 723-2838, email the staff at firstname.lastname@example.org, or visit the Youth Programs webpage at https://5thforcesupport.com/activities/youthcenter/.
We are unaware of a “Friday tradition” of drinking at lunch. Recently, we received information of an incident where employees consumed an alcoholic beverage while at lunch and off duty, which raised questions from staffers of whether this was acceptable behavior. AFI 134-144, 6.12.2 states, "No one who is under the influence of alcohol or illegal drugs will attend, supervise or participate in any CYP whether located in CYP facilities, FCC homes or any other locations used for CYP activities." Though “under the influence” can be interpreted differently by many, we used this incident as an opportunity to provide clear squadron policy and educate our staff that any alcohol consumed constitutes “under the influence” and is not permitted.
We were told last night that the fee for sports at the Youth Center goes towards paying for the staff. The coaches are volunteers and the Youth Center employees are working normal Youth Center hours, so where does the $40/player actually go?
Per the Child and Youth Programs NAF budget, the $40 sports fee breakdown is as follows:
10% Staffing (Clerical and Supervisory)
15% Supplies (i.e. paint for fields, dirt, floor tape, etc.)
15% Coaches Uniforms
15% Depreciation Tax
8.7. YP Fees. Fees may not be set higher than necessary to generate sufficient income to pay the NAF expenses associated with the activity.
8.7.1. Registration fees may be charged in YP. Installations may require those who have not paid the annual registration fee to pay higher fees for individual activities.
8.7.2. Team sports or league sports must be self-sustaining.
Youth Program parents are encouraged to speak to the clerks, coordinators, or director regarding fees/charges for any program offered at the Youth Center. Parents can use cash or check to pay for Studio 47, and hand receipts are available to everyone who asks. CYP also adheres to strict cash control procedures to ensure all money is handled appropriately.
On 30 May 2018 North Star Community Credit Union conducted an audit of Studio 47 to ensure all payments were being processed legally and ethically, and “The audit found no discrepancies. Checks are accepted, documented, and kept on file. All expense receipts are reviewed and kept on file. There is a spreadsheet accounting for all fees, including cash payments, which is updated each time money is processed. Families are offered the option to receive a receipt at any time. All previously issued receipts are kept on file.”
This Commander’s Action Line system is monitored by 5 BW/PA, who filters the questions to the respective commanders/leaders under whose units the questions fall. Group and squadron commanders enforce the 7 duty-day time line.
All FSS-related questions that have been asked through ICE comments since February have been reviewed and answered, whenever contact information was provided. The automated ICE system provides the most efficient way to contact decision makers in each respective category, but leadership can only fully answer these concerns when contact information is left. However, ALL comments are read and evaluated at the unit level, regardless of whether anyone leaves contact information.
We live on the corner of Waverly Way where the road curves and there is a giant field and a pathway" to Rocket Rd. Cars have been using this "pathway" as a through street to the middle school on Rocket. This is a concern because lots of kids use this short cut to WALK to and from the school. Not only that, but during spring when the ground is thawing and is saturated, teens have used the area to go "mudding." We have also seen cars using it at 10 o'clock at night as a short cut.
My husband and I have raised the issue with housing multiple times. We've called the LE desk multiple times. Both have said that yes, cars should not be driving down through there, however, nothing has been done. I stopped one gentleman and told him that it wasn't a through street and his reply was "well, there isn't a sign saying I can't drive down through there." Please advise as to whether or not cars are permitted to drive through this area and if not, what is going to be done to stop it.
Security Forces has verified the area in question is in fact not a road and is considered grass field. The only authorized vehicles that may be in the area are Government owned vehicles for official purposes (i.e. utility vehicles, security patrols, etc). Security Forces patrols will be increasing their patrols in the area and citing any vehicle found off-roading or transiting the area. Additionally, Security Forces is working with Balfour Beatty and CE to emplace signs and barriers to identify the area as a “No POV” area. Finally, MAFBI 31-116, Minot AFB Motor Vehicle Traffic Supervision, identifies the limitations of personnel operating vehicles in this type of area and if personnel are observed in violation of this instruction, notify the Law Enforcement Desk immediately.
2.27.1. Vehicles will not be driven or parked on any grass or seeded area.
188.8.131.52. Operating an off-road vehicle on school grounds and within the housing area is prohibited.
4.8.10. There are no authorized operating areas on Minot AFB.
I had the privilege of spending the past week at Minot AFB as a contractor this week and I'd like to share a story about one of your airmen.
I dropped by the commissary food court for lunch and was walking toward a line. An airman, obviously joining someone in line ahead of me, inadvertently stepped in front of me. Realizing his error, he apologized, stepped out of line and waved me forward. I told him "no worries" as I had a full hour set aside for lunch and insisted he go ahead of me.
I placed my order but when I went to pay, there was a bit of a problem - no charge for lunch. The airman had paid for my lunch. I tracked him down, wanting to repay him, but he refused.
Although this was the action of a single individual, it truly reflects the assistance and support I received at MAFB this week. I look forward to my return to your base.
Apparently it is true ... the best go north.
Thank you for allowing us an opportunity to address your concerns. Currently the PAB is not a private organization, however they were informed that if they generated funds they would be required to become a private organization (PO). The approval package has been sent to the PAB President and the PO manager is awaiting a response. Once the PAB receives approval from the 5 BW/CC, they may proceed with any fundraisers that are submitted to the Private Org manager and approved by the 5 FSS/CC per AFI 34-223 10.9.1.
POs are not Federal entities and are not to be treated as such. Accordingly, they are not NAF instrumentalities (NAFIs) as defined in AFI 34-201, Use of Nonappropriated Funds, nor are they entitled to the sovereign immunities and privileges given to NAFIs or the Air Force.
POs must furnish their own equipment, supplies, and other materials. Newly elected PO officers must consult FSS/FSR for guidance and training on local installation requirements and procedures because POs generally do not get either APF or NAF support except where specifically identified in AFI 34-223. POs may be provided places to conduct meetings of reasonable duration and frequency.
Personal and professional participation in POs is governed by DoD 5500.7-R, Joint Ethics Regulation.
From Balfour Beatty - Our pest control vendor ECOLABS was contacted by the State Environmental Protection Agency regarding their usage of pesticides to control Richardson Ground Squirrels (DakRats). The EPA has notified ECOLABS to temporarily refrain from the use of pesticides in our housing community until they can review what is being used and if they have been following the prescribed practices for their usage. As of May 30, 2018 ECOLABS received an e-mail from the EPA saying they are still working on the review and should be done soon and have an answer for both ECOLABS and Balfour Beatty.
Until we receive the guidance from the state our vendor is not able to actively control the Dakrat population. When we get guidance from the state we will either continue with the use of pesticides to control or we will formulate a new plan with our vendor that will use some other strategy
Thank you for the opportunity to clarify some points to your concerns. The following responses address the two main concerns:
Regarding rating qualifications/education degrees/and outside of government services experiences: Applications are rated according to the general standard set by OPM. For most general admin/management occupational series, a 4-year bachelor's degree qualifies for a GS-5, additional 1-2 years of graduate work minimally qualifies an applicant for a GS-7. Additionally, the applicant must also have 1 year of specialized (direct) experience to the appropriate level. Many positions also have added desired experience requirements which are listed on the positions descriptions advertised on USAJOBS.GOV. As you can see, CPO must rate the positions within the parameter set by OPM.
Regarding "coding errors": A recent incident that we are aware of is that AFPC updated some of the codes without notifying the field offices. Once AFPC notified us, we notified and updated the registration within 24 hours. We aim to provide the best chances for Spouse registrants to match against our vacancies. Applicants must be among the best qualified candidates eligible for referral. "Best" qualified means that the spouse's qualifications are equal to or higher than the lowest ranked candidate eligible for referral. In several instances, local CPO may determine that an applicant's experience may qualify for certain "codes"; however, after review, AFPC determined that the applicant is not "best qualified" with the specialized experienced needed and rejects the codes submitted by local CPO. Therefore, CPO must have the applicant amend the registrations. Unfortunately, these rejections cost additional process time to the already lengthy hiring process.
For specific case review, please contact the Civilian Personnel Officer at (701) 723-1997.
The current outdoor track cannot be covered due to engineering and site requirements and proximity to Tanker Trail to the North and the LRS Vehicle Maintenance Facility to the South.
We are working a design for a new, standardized track with a bubble-style cover. The current concept will include a new rubberized track, artificial turf field, air supported fabric shelter, HVAC, and potential for additional supporting facilities (such as parking, and restrooms). The CE squadron has submitted a Request For Funding to higher headquarters for a Concept Design. Initial construction cost estimates indicate that the project will likely compete for Congressional-level funding such as MILCON or Unspecified Minor MILCON. Therefore, the timeline for completion will be heavily dependent on Congressional funding, and leadership priority.
Thank you for sharing your concerns and apologize for your experience. Minot AFB is a memorable assignment and pray that any communications or experiences do not cloud the high quality standards we strive to maintain and want to help assist in understanding Air Force policy and standards. It is our prayer that your concerns have been misunderstood as the following are how the Air Force envisions the role and value of our members and families and expectation of our adherence to laws, policies, etc. We are exemplify being good Wingmen when we remind and support one another in meeting these standards and expectations.
Spouse organizations- Spouse unit/family programs are designed to enhance readiness and establish a sense of Air Force community. These programs are been standardized across the Air Force to address the needs of all military families with special emphasis on support to families across the deployment cycle. Air Force Global Strike commander provides a continuous, straight forward message on how “morale and readiness impacts our lethality” and how we take care of families is tied to this. This is a critical role and responsibility we all share in maintaining morale and this nation’s nuclear deterrence effectiveness. Air Force Chief of Staff Gen. David L. Goldfein and his wife, Mrs. Dawn Goldfein have written that spouse programs are “A vital resource available to command teams to support Air Force families is the Key Spouse Program. This program represents a powerful network of interconnected, educated, service-minded volunteers standing ready to assist with everything from morale and welfare celebrations to crisis management….It is at the squadron level where we succeed or fail as an Air Force,” said Gen. Goldfein about Revitalizing squadrons….This is where Airmen and families thrive. It’s where training and education occurs.” As leaders, which includes everyone, regardless of rank, is our primary responsibility to facilitate an environment where we can be successful as a community and strong as a nation.
Destruction of government property: Based on the jurisdiction of the installation, an act, of deemed criminal and committed by a civilian, would be referred to the Ward County Sherriff’s Office for action. If this is witnessed, please contact the authorities immediately.
Promises of Civilian Promotion: 5 USC 2302 contains prohibited personnel practices of hiring employees within the Federal Government, which includes, but is not limited to, discrimination, nepotism, giving unauthorized preference or advantage, influence, deceive or willfully obstruct candidates for employment, etc.
It is inappropriate to give the perception that hiring is based upon “who you know” and can be accomplished without following the Federal Government’s strict rules and procedures. This perception leads to inaccurate information, grievances, and potentially missed employment opportunities.
For information on the federal hiring process, please contact the Civilian Personnel Office for assistance.
Last year (2017), my son was at the Annex and they went on two to three field trips a week. This summer (2018), the June schedule shows only two field trips for the whole month. I am curious on why that is. The price did not change but it seems the services have.
In 2017, SAC planned 8 field trips and 4 guest speakers for the 12 weeks of summer. The trips included the base bowling alley, pool, fire department, Margie's Art & Glass and a farm visit among others. The guest visitors included Project Yes, Honor Guard, and others.
In 2018, SAC has 7 field trips planned and 6 guest speakers for the 12 weeks of summer. The trips include the base bowling alley, pool, Huey Tour, Air Traffic Control Tower Tour, Scandinavian Heritage park and others. There are two trips planned for June, four trips planned for July, and one trip planned for August. Guest speakers include the fire department, Minot police, vet clinic, SERE, CE, STEM demo, and others.
Field trip calendars are released monthly to parents. The field trip schedule is based upon availability of time/space of the visiting locations, required staff to child ratios, and weather. SAC coordinators chose to hold a majority of field trips in July 2018 as during this month we have the highest count for daily attendance (i.e. more youth get to attend). Additionally, by July youth have had time to acclimate to the program allowing for calmer and more enjoyable field trip experience for the youth as they are typically comfortable with summer camp teachers and knowledgeable of summer camp expectations.
There is a family changing room in the fitness center. Room 404 is located in the back of the facility near the indoor pool and has a sign stating it is the family changing room. The fitness center also has a sign in the front lobby identifying all areas, to include the family changing room. If needed, please don't hesitate to ask an Airman at the front desk for directions.
The spouse is only required to produce an 1172-2 signed by the sponsoring military member and two forms of ID in order to renew her ID card. We are in the process of standing up a new Online ID Card renewal system that will slash time required to be in the MPS, but we are still working out bugs. When fully operational, members can follow the instructions at the bottom of the response below to digitally sign the DD Form 1172-2 online. Below are the steps for any sponsor to digitally sign the DD Form 1172-2 with the link, providing they have the correct Java software installed on their computer. We expect to begin publicizing this option in June.
Sponsor can certify the DD Form 1172 on line:
The sponsor (CAC holder or Retirees can create a DS log-on) can access the DMDC website here: https://www.dmdc.osd.mil/self_service/rapids/unauthenticated?execution=e1s1. Click “Replace ID" next to dependent name, certify the DD Form 1172 for the dependent who is renewing his/her ID card.
Thank you for an opportunity to address these concerns. These types of broad vague statements/complaints are very hard to address without details. We truly believe that statement that we do not fix repairs that are paid for is false. We are closely monitored by the Air Force Housing office and they conduct Quality Control (QC) for the majority of our move-in ready homes. The QC office are specifically looking for paid damages and repairs that are not completed, and they seldom find any. Yes we’re sure it does happen from time to time; but when it is brought to our attention by our Air Force partners or a new resident moving in, we promptly take care of it.
Carpet is a major factor in a community this large. Our operational documents with the Air Force set a 5-year life span on carpet. After the 5-year period residents are not held responsible for normal wear and tear or minor pet damage associated with their carpets. Residents are not required to have their carpets professional cleaned at move out if they have pets and the carpet is older than the 5 year life span. Occupants are held responsible for gross negligence or willful neglect damage to their carpets regardless of the age. Even though our operating documents spell out a 5-year life span it is not economically feasible to replace all carpet in our 1,606 homes every 5 years. If a carpet is in good condition, does not have topical stains, pet damage or odors we may not replace carpeting as long as it is still serviceable and presents a good appearance. This is done on a case-by-case basis and the decision to keep a carpet older than 5 years is a concessions of opinions from leasing staff members, maintenance managers and black light/UV results. If a carpet is determined to be serviceable, when a new resident moves in they are informed of the age of the carpeting in the home. This is not a foolproof process though and we may still end up replacing carpeting in homes after new residents move in if the carpeting is creating problems for the new family. There have been instances where we have charged residents for carpet replacement but it was determined during the maintenance process that the carpeting could be repaired or cleaned. Each time we have refunded the difference in the costs to repair/clean verses the replacement cost we charged that outgoing resident.
The other broad complaint mentioned was yard work. North Dakota has a unique and often times diminished growing season. We very rarely charge residents for pet damaged yards, we have done it, but very few times. Depending on how long the time between residents and how many years of pet damage to a yard, there often is not enough time for a yard to take root and grow. We inform residents of the condition of their yard at move in as well as discuss it directly with them when they are doing their walk through introduction to the home. If a yard is bare we ask them to keep an eye on the yard and if it is not "growing" we will return to the yard to re-seed or fertilize as needed. I would suspect the biggest complaint we get regarding yards and paid damages are referring to winter and pet debris removal fees. When a resident moves out in the winter and they have dogs, unless their yard is free of snow and we can visually see that there is no pet debris in the yard we charge each resident a minimal "winter pet debris" removal fee of $55.00. We keep track of each address and in the spring when the snow has melted we have our vendor go down the list of addresses and clear the yard of debris and repair damage that was under the snow. Yards do get missed when residents are dishonest about their pet ownership. We allow new residents that move in during the winter to call us in the spring (in a reasonable amount of time) and our vendor or our employees will do the yard clean up. This is one of the most difficult areas to monitor when you are managing a pet friendly community with 1600+ homes and you are dealing with old debris, new debris, snow accumulation, etc.
We meet with first sergeants regularly, attending first sergeant breakfasts, first sergeant off-site training, etc. When occupants have issues with damage charges, carpet costs or the condition of their home when they move in we work with them directly or through the first sergeants.
Often times visiting the homes as a team so everyone can see what we are basing charges on or if new home conditions require attention.
BBC stands ready to give tours to concerned Commanders through our homes to help everyone get a better understanding of our Community and the homes our service members are renting.
Thank you for the opportunity to address your concern. The Air Force clearly defines the child to staff ratios in AFI 34-144, Chapter 12. Per this Child and Youth Programs instruction, the following staff requirements must be met at all times:
For infants 6 weeks to 11 months of age, there must be no more than 4 infants per staff member at any time and no more than 8 infants per group.
For pre-toddlers 12 months to 23 months of age, there must be no more than 5 children per staff member at any time with no more than 10 children per group.
For toddlers, 24 to 35 months of age, there must be no more than 7 children per staff member at any time (except at rest time)* and no more than 14 per group.
For preschoolers, 3 to 5 years of age there must be no more than 12 children per staff member at any time (except at rest time)* and no more than 24 per group.
*During rest time, the staff/child ratio for children over 24 months of age may double if the majority of children in the room are asleep.
Per the Defense Commissary Agency (HQ DeCA), upon demonstrating a need, an installation commander would have to put in a request to HQ DeCA to be open on Mondays. After submitting the request, HQ DeCA would check sales and staffing at Minot AFB to see if it would be possible and cost efficient. Once data is available that supports the aforementioned sales and staffing criteria, a request to open on Mondays could be submitted. At this time the data will not support the request.
The commissaries are not allowed to change prices to compete with any other stores. They sometimes order high-demand items in large quantities from a vendor, who in turn “may” mark it down to a lower price. As a matter of DeCA policy, all commissary prices are set at 1% above the distributor cost except for meat and produce, as they are allowed to mark these items up a little higher to cover for spoilage. Local operations and prices are not a factor for DecA policy.
I travel north and pass by the base every morning around 7:15 for work... as of late there has been an increased amount of vehicles traveling north and stopping abruptly and making u-turns by turning into 184th ave all the while many cars are turning onto the frontage road (which is also becoming an issue) to avoid the line in the north bound lane. Is there any way we can fix this? One of these days it will result in an accident. My family farms and ranches just east of the base and travels 184th ave turning onto 83 every morning/day. I cringe at the thought of my sister in law traveling with my nephews, my mom, my dad or brother getting into an accident because of these travelers making a hasty decision to make a turn to get through the gate faster than everyone else. I appreciate all you do and hope we can make some changes to create a safer travel environment for everyone.
Can we get parking lines painted again before winter rolls in? Mainly at the places that they are non-existent right now
Keeping parking lots and streets striped in northern tier climates is a challenge. Snow and ice cover the striping in the winter months making it difficult to see. And, our snow removal efforts tend to scrape it off. Having said that, we do not stripe streets and parking lots every year and none is scheduled for this fiscal year. We will take this requirement, identify additional areas for striping, and develop a work order to get it accomplished by contract in FY19.
BBC Response: Per our Resident Guide:
The Community Management Office will provide complete yard service for all unfenced yard areas, including the unfenced front and sides of the Home, provided that Resident has removed any personal items that would prevent mowing. Residents are responsible for yard maintenance within the fenced area of their backyards. Shrubs in the fenced area must be trimmed to the proper height of 3 feet so as not to block windows for safety reasons and be neat in appearance. Residents are required to repair any damage to lawns caused by swings, pools, furniture, decorations, pets, etc. Should Residents fail to make repairs by the time indicated on a yard discrepancy notice or prior to final move-out inspection, the lawn will be repaired by the Community Management Office and the actual cost of repairs will be billed to the Resident.
Traditionally our Landscaping Vendor has trimmed trees and shrubs in the fall when the lawn mowing requirements slow down. When the grass stops growing they transition to a bi-weekly mowing schedule. The off week that they do not mow they transition to focus on trimming and pruning of trees and bushes. We started the bi-weekly mowing schedule effective 23 July.
It's always been in our culture to extend invitations out to Airmen to give them a place to eat and feel like they are part of a family. This has been effective as long as there are leaders willing to open up their homes and we rarely hear of an Airman spending the holidays alone (unless it's their choice).
There are some sanctioned Adopt-an-Airman programs. There are also several informal programs in which our Squadrons support our airmen; i.e. host holiday feasts to ensure members receive a traditional holiday meal during certain holidays. Some of our Honorary Commanders host airmen at their homes during the holidays and other special occasions.
The Minot First Sergeant Council does two targeted holiday events for Airmen. They solicit our squadrons for members who may be in need during Thanksgiving. The First Sergeant Council works through the commissary, Operation Warmheart, and other local agencies to solicit donations to create Thanksgiving “baskets”. These often include meats of the Airman’s choosing and usually a $25-$50 commissary gift card to help create a nice meal for their family. Additionally, in December the First sergeant Council runs a program called the “Angel Tree”. They solicit the squadrons for any families in need, whether it be toys, clothes, etc. The Council puts up a holiday tree in the Base Exchange foyer with angel ornaments which contain a description of what the family member needs. People will pick these ornaments, purchase the items requested, and put them in a drop box located in various locations around the base. The gifts are wrapped and delivered to the families.
We welcome opportunities to support our single airmen and/or families. Any organization who wishes to support our airmen, on station or deployed, should contact our Public Affairs office.
At the beginning of each school year and when a child is enrolled in a school, the Minot Public School District requires the parent to complete contact information for themselves, as well as, emergency contact information in case the parent(s) cannot be contacted. This information is used for routine contacts and in the case of a child not being picked up from school. The emergency contact should be a neighbor or friend that can pick up the child if the parent(s) are not available to do so.
In the case of a winter storm or other emergency the school will try to complete contact with the parent to determine the best course of action. If they make contact they will keep the parent informed of the situation and what is being done. If the parent cannot be contacted then the school tries to contact the emergency person to make arrangements to pick up the child. If the emergency contact cannot be reached usually the school will contact the School Liaison Officer to contact the member’s squadron leadership to see if there may be someone in the unit that could assist.
We all understand that time is critical in ensuring that the child is picked up and that school staff can be released in a timely manner to get safely home and take care of their own children. The school will maintain contact with the parent (if possible) and continue to monitor the situation with them. If there has been no contact with the parent or emergency contact and/or the school has been unable to resolve the issue they will have no choice but to contact Ward County Sheriff’s office and child social services to pick up the child.
This final action will be placing several more people in harm’s way during a storm and emergency personnel could be needed for other emergencies.
According to school officials the bottom line is communication. Ensure that the information provided to the schools is current and up to date so they can contact you. Don’t hesitate to contact them if the need arises. Have an emergency contact for situations that may come up to include weather emergencies. If you find that you are a temporary single parent due to a spouse deployed, talk to someone about what actions may be needed in your spouse’s absence. You can contact your unit’s key spouse or Airman and Family Readiness Center for more information.
The very best option would be to work with the First Sergeants to work on the Family Care Plan idea with all deployers who have families remaining in town. We could only ask that spouses/families make a plan for this.
The only other contingency we could look into would be an emergency Family Child Care (FCC) arrangement, but that would be breaking a number of CYP rules and would 100% be contingent on our FCC provider’s availability/willingness. Not all providers will just take someone in (not to mention they could lose their licenses, if something happens).
To ensure we do not break any rules and ensure safety and security of our children, we ask everyone to strongly adhere to weather warnings. Since the severity of snow storms vary, Minot AFB and the Minot community provide sufficient warnings and time for travel ahead of all snowstorms. With snow storms in our area being both severe and unpredictable, it is feasible that a parent could be delayed for a day or more; therefore planning is key. Like the school district, all of the available youth programs are required to designate an emergency contact. This emergency contact would be responsible for picking up the child and ensuring their safety when the parent(s) are delayed or unable to pick up their child(ren). Unfortunately there are no programs that would retrieve a child and care for them for an indefinite period of time.
Thank you for the opportunity to share the process under which our Child & Youth care providers are screened before beginning employment with our children. All Child & Youth providers including our Family Child Care providers undergo the following screenings in addition to a traditional interview process:
1) Current installation records check to include the following agencies:
- Security Forces Management Information System, Family Advocacy, Mental Health, Alcohol
& Drug Abuse Prevention and Treatment, and Government Family Housing
NOTE: This check is completed every 5 years of employment in these positions
2) Installations records checks as above for any installations in the previous 2 years
3) Dru Sjodin National Sex Offender Registry National Conduct Search
4) Child National Agency Check with Inquiries
5) State Checks for current state and any states resided in for the previous 5 years
6) Fingerprint Screening through the Electronic Questionnaires for Investigations Processing
7) Proof of Immunization
8) Completed Physical Examination
9) (Youth Center only) Driving records check
While our screening process is very rigorous, we do not typically look at the social media pages of potential employee. Many of our child & youth providers save been employed in our facilities since prior to the widespread use of social media.
We have investigated the alleged inappropriate conduct found on this employee's social media account and have counselled them on their personal choices on social media given their public level of employment. The Air Force has an annual training requirement for all employees on Information Assurance and Cyber Awareness training which includes the use of social media. Further, FSS will provide remedial social media awareness training for all employees regarding responsible use of social media and appropriate posting. Additionally, going forward during the squadron orientation, new employees will be trained on their roles as responsible representatives of the FSS, Team Minot and the United States Air Force.
Social Media is a tool that allows members, home station and down range, to maintain contact with friends and family. The intent is not to abuse use while working nor as a tool to do harm, bully, or demean any person, coworker, or organization. The importance of upholding professionalism while using social media and maintaining interactions that treat others with dignity, fairness and respect. The Air Force is built upon the core values of integrity first, service before self, and excellence in all we do. We expect our Airmen to adhere to these core values at all times, to include their behavior on social media. All Airmen are expected to create and maintain an environment free of discriminatory and inappropriate practices, both on and off duty. This includes conduct on social media websites as well as all forms of electronic communication.
AFI 36-2909, Professional and Unprofessional Relationships, applies to electronic communication and social media interactions by military members, on and off duty. AFI 36-2706, Equal Opportunity Program, Military and Civilian, applies to electronic communication and social media interactions, on and off duty for military members. Per AFI 35-107, Public Web and Social Communication, Airmen are allowed to use social media for self-expression and repost publicly released information; however, guidance states that Airmen must not post any defamatory, libelous, vulgar, obscene, abusive, profane, threatening, hateful, racially, ethnically, or otherwise offensive or illegal information or material. Airmen (military and civilian) have limitations associated with freedom of speech; as such, DoD members are required to abide by certain restrictions associated with military/civil service and thereby maintain good order and discipline. Failure to comply with these directives is punishable under the Uniform Code of Military Justice, Article 92, or civilian equivalent judicial processing.
Guidance memorandum AFGM2017-36-29-01 reemphasizes expectations of military standards as they pertain to social media and electronic communication, while providing additional guidance on non-consensual posting of sexual imagery. We understand we must continue to reinforce our expectations for professional and appropriate behaviors both in and out of the workplace, on and off-line, as well as remain vigilant for behaviors and materials that hinder a professional working environment or harm fellow Airmen.
Failure to obey the prohibitions listed in the guidance memorandum is a violation of Article 92, UCMJ. While every case must be reviewed based on its specific facts, some applicable Uniform Code of Military Justice provisions regarding disrespectful behavior using social media and electronic communication include:
- Article 88, Contempt towards officials
- Article 89, Disrespect towards a superior commissioned officer
- Article 93, Cruelty and maltreatment of subordinates
- Article 117, Provoking speech or gestures
- Article 120c, Other sexual misconduct
- Article 133, Conduct unbecoming an officer
- Article 134, Behavior bringing discredit on the armed forces or prejudicial to good order and discipline (including communicating a threat and indecent language).
- Adding a disclaimer such as “opinions are my own and not shared by the Air Force” does not mean you can say or share whatever you want. Generally, actions prohibited in person are not otherwise condoned or tolerated through social media or electronic communication.
- Air Force Policy Directive 36-29, Military Standards applies to all military members on active duty in the Air Force, Air Force Reserve, and Air National Guard (in Title 10 status). Air National Guard Airmen not in Title-10 status, are subject to the guidelines in their state’s Uniform Code of Military Justice.
The expectation is that all personnel treat others with dignity, fairness, and respect at all times. All existing standards of professionalism and mutual respect apply to social media and electronic communication as well.
The MDG at MAFB is the worst I’ve seen. Wait times, standard of care, accessibility and professionalism of Leadership are all lacking. I have heard from dozens of patients that are disappointed with their care. Whether it’s refusal of a proper assessment and labs because “Adults don’t get that;” excess of 2 week wait for extensive burns, shoulder injuries, kidney infections, dizzy spells, blurred vision asthma exacerbations etc. or lack of follow up on calls to mental health services. (Also several week wait) What’s truly appalling is the lack of attention to these matters from leadership. They rather schedule training days, resiliency days, BBQs and gossip then make sure the Amn and families are properly/timely cared for. Their lack of standards and leadership is proven by wait times, standard of care, accessibility of care and to them as leaders, and appearance of people within the Group. Stop shutting down the MDG and focus on pt care. Stop hiding away and ignoring this disaster.
The 5th Medical Group strives to provide exceptional mission support by ensuring that our patients are medically ready and also that our medics are ready to respond. Through a culture of Trusted Care, which consists of Leadership Engagement, Patient Centeredness, Continuous Process Improvement and a Culture of Safety, our staff and partners are always open to feedback that directs us to areas of improvement. If one of our valued customers does not think they are getting appropriate care or is unhappy with their experience, we want to know about it immediately. Our executive staff in concert with our Quality and Safety Officer, Ms. Leisa Peterson and Patient Advocate Ms. Jean Cadell, will investigate any and all allegations, and take the necessary actions based on the findings to correct the issue and put measures in place to eliminate the issue for future encounters.
Our team has taken a systematic approach when addressing access to care and we are pleased to report that our beneficiaries’ ability to get an acute appointment in 24-hours went from an average 1.81 days one year ago down to 0.74 days. Additionally, to schedule a future non-urgent visit, we were able to reduce wait time from 15.68 days down to 5.69 days. With support from the Air Force Global Strike Surgeon General’s Office, our staffing issues were solved in our Mental Health Clinic. Because of that effort, active duty Mental Health appointments have been reduced from 11.65 days to 3.77 days. Effective January 2018, Active Duty family members, retirees and retirees’ dependents no longer need a referral to go to an Urgent Care Center for acute care. If dependents are unable to get an acute appointment when needed, going to the Urgent Care Center is an option available to them. Your care is our priority and to increase access, the Medical Group is open with appointments, pharmacy and laboratory services on AFGSC family days and all 5th Bomb Wing goal days.
Furthermore, a key of the installations readiness is our ability to provide dedicated training time for our staff. Currently the Medical Group is closed a half day, the fourth Wednesday of every month, for medical readiness skills training. Training as a team, across multi-faceted skill sets, allows realistic scenarios which our medics need to support the mission of both the 5th Bomb Wing and the 91st Missile Wing. The Medical Group Commander, the Executive Staff and our entire team are dedicated to making a difference in our patients’ health. We welcome any and all feedback and are confident that keeping the lines of communication open will only make Team Minot stronger and a better place to serve. Please feel free to contact our Patient Advocate, Ms. Jean Cadell at 723-5206 or Quality and Safety Officer, Ms. Leisa Peterson at 723-5109.