New Kiosk offers one-stop services
By Senior Airman Danny Monahan , Minot Air Force Base Public Affairs
/ Published April 20, 2006
MINOT AIR FORCE BASE, N.D. --
People can conduct personnel and financial transactions on-line 24 hours a day with the Air Force OneStop kiosk located inside the Shoppette as of April 11.
With its touch-screen, roller mouse and keyboard input capabilities, users can access information about finances, personnel issues, family support, health and wellness, Tricare, on-base and worldwide housing and lodging, on-base retail services and more.
“We understand not every Airman has a computer on their desk or even in their workcenters,” said Capt. Jim Coulter, 5th Comptroller Squadron financial services officer. “The primary objective of this kiosk is to provide our Airmen and civilians the necessary access to all these great sites. This kiosk brings all base services together in one easy-to-use touch-screen format.”
Most commonly, people will use it to view and print leave and earning statements and update Virtual Military Personnel Flight information, said Captain Coulter.
Air Combat Command funded kiosks at all 15 ACC bases at the end of the last fiscal year.
Kiosks have been tested at other installations and feedback has been positive, according to Captain Coulter.
“Especially at Air Education and Training Command bases,” he said. “Our new Airmen are very used to and comfortable with the Internet as a means to conduct business.
“When they arrive at their first permanent duty station, visiting a finance office may be somewhat foreign to them because they’re used to printing their LES at one of these kiosks. In general, kiosks are becoming more and more prevalent as a customer service tool.
“ATMs are nothing more than a kiosk that dispenses money. Additionally you can rarely check luggage and obtain boarding passes on planes anymore without attempting to use a kiosk first.”
The Shoppette was chosen for the kiosk’s location because people can access it 24 hours a day, seven days a week.
“AAFES recognizes this is a 24/7 base and they helped with 24/7 access to the kiosk,” said Captain Coulter. “The Air Force, both wings and individual work centers benefit because 24/7 access to the sites supported by the kiosk means less time spent at the MPF or finance conducting business during their hours of operation, so Airmen can spend more time focusing on wartime training while at work.”
People are reminded they must know their MyPay and vMPF passwords because there is no common access card plug-in.
As of now the kiosk is only for Airmen. Eventually civilians will have access to virtual Civilian Personnel Flight.