MINOT AIR FORCE BASE, N.D. -- The Referral Management Center are 100 percent responsible for 17,000 referrals a year. They ensure patients understand the referral process, that the referral is accurate, valid, activated, and scheduled when possible. They track the referral once a patients sees a network provider to ensure the results of the referral are reported back to the MDG in a timely fashion and that the patient's Primary Care Manager reviews the notes and that the notes are scanned into the patients electronic medical record. The Patient Appointment Services center answers approximately 73,000 calls per year for 12,550 enrollees. The appointment line handles everything from booking appointments to entering telephone consults with the nurse. They are the frontline for the MDG's ability to provide patient's access to care. They constantly monitor provider availability and ensure that patients get what they need in one phone call to every extent possible. (Photo Courtesy of the Command Chief's Office)